Brief Description
- Create a climate of informed expectations (demand) among healthcare consumers regarding patient-centered integrated behavioral health services.
- Engage healthcare consumers in defining their needs.
- Develop public communications materials regarding patient-centered integrated care.
- Develop effective partnerships between consumer organizations and delivery systems to increase demand for effective patient-centered integrated care.
Approaches may include regional consumer forums, focus groups, web-based media / social media and networking.
Opportunity (Why Now?)
- Consumers not fully aware of evidence-base for and benefits of patient-centered, evidence-based integrated / collaborative care
demand problem, not supply problem - Consumer engagement to help improve uptake of evidence-based, effective collaborative care
- Lack of a consumer voice in the dialogue on integrated behavioral health in health homes/ACOs
- Potential for better patient outcomes and cost savings
- Potentially important role for peers in team-based integrated care programs
Partners
